Privacy Policy
1. Introduction and company information
This Privacy Policy explains how GreenNest Poultry Solutions Ltd collects, uses, discloses, stores, and protects personal data when you interact with our business, website, services, communications, and facilities. We are committed to handling personal data lawfully, fairly, and transparently in accordance with applicable privacy and data protection laws.
GreenNest Poultry Solutions Ltd is the data controller responsible for your personal data for the purposes described in this Privacy Policy.
Company details:
GreenNest Poultry Solutions Ltd
GreenNest Poultry, Unit 4, Station Road Industrial Estate, Station Road, Great Haddon, Peterborough, Cambridgeshire, PE7 3YF, UK
Email: [email protected]
Phone: +44 1733 846 291
2. Data collection and processing
We may collect and process the following categories of personal data, depending on your relationship with us and how you interact with us:
- Identity data: name, job title, employer or organisation, and identification details where necessary.
- Contact data: postal address, email address, telephone number, and communication preferences.
- Business and account data: information relating to orders, invoices, quotations, customer accounts, service requests, contracts, and correspondence.
- Transaction data: payment details, delivery details, order history, and records of products or services supplied.
- Technical data: IP address, browser type, device identifiers, operating system, access times, and website usage data.
- Marketing and communications data: your preferences in receiving marketing from us and your communication history with us.
- Supplier and site visit data: information required for deliveries, site access, health and safety, compliance, and logistics management relevant to poultry-related operations.
- Special category data: only where strictly necessary and permitted by law, for example to accommodate health and safety requirements or manage access arrangements. We will apply additional protections where such data is processed.
We collect personal data directly from you, from your employer or organisation, from our website and communications, from publicly available sources, and from third parties such as logistics providers, payment processors, professional advisers, and regulatory bodies where appropriate.
3. Purpose of data processing
We process personal data for the following purposes:
- to provide and manage our poultry-related products and services;
- to respond to enquiries, requests, and customer support matters;
- to manage quotations, contracts, orders, deliveries, invoicing, and payments;
- to communicate with customers, suppliers, contractors, and other business contacts;
- to maintain business records and administer our operations;
- to comply with legal, regulatory, accounting, tax, and health and safety obligations;
- to manage access to our premises and support site security and operational safety;
- to detect, investigate, and prevent fraud, misuse, or security incidents;
- to improve our website, services, communications, and customer experience;
- to send marketing communications where permitted by law and where you have not opted out;
- to establish, exercise, or defend legal claims.
Where relevant to a poultry business, processing may also support supply chain coordination, animal welfare-related operational records, traceability, hygiene, biosecurity, and related compliance requirements.
4. Legal basis for processing
We rely on one or more of the following legal bases, depending on the purpose of the processing:
- Contract: where processing is necessary to enter into or perform a contract with you or your organisation.
- Legal obligation: where we must process data to comply with applicable laws and regulatory requirements.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include business administration, service improvement, security, fraud prevention, and direct business communications.
- Consent: where we rely on your consent for certain processing activities, such as some forms of marketing or optional data uses.
- Vital interests: in rare circumstances where processing is necessary to protect someone’s life or physical safety.
- Public task or other lawful basis: where applicable under the relevant legal framework.
Where we process special category data, we will do so only where a lawful condition applies and additional legal requirements are satisfied.
5. Data sharing and third parties
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy. These may include:
- service providers and contractors who support our business operations, IT systems, hosting, communications, and administration;
- payment processors, banks, accountants, and professional advisers;
- delivery partners, logistics providers, and suppliers involved in fulfilling orders or site access arrangements;
- regulatory authorities, law enforcement agencies, courts, and other public bodies where required or permitted by law;
- insurers, auditors, and legal advisers;
- marketing and analytics providers, where applicable and lawful;
- business purchasers or potential purchasers in the event of a sale, merger, restructuring, or similar transaction.
We require third parties who process personal data on our behalf to do so under appropriate contractual safeguards and only in accordance with our instructions and applicable law.
6. Data transfer to third countries
Where personal data is transferred outside the UK or, where applicable, outside the European Economic Area, we will take appropriate steps to ensure that the transfer is lawful and that your data is protected. These steps may include using adequacy regulations, approved standard contractual clauses, supplementary measures, or other lawful transfer mechanisms recognised by applicable law.
If you would like more information about international transfers and the safeguards used, please contact us using the details below.
7. Storage duration
We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, tax, reporting, and record-keeping requirements.
- Customer, supplier, and contract records are typically retained for the duration of the relationship and for a reasonable period afterwards.
- Financial and tax records are retained for the period required by applicable law.
- Marketing data is retained until you opt out or the data is no longer needed.
- Security, access, and operational records are retained for a period appropriate to business needs, safety, and incident management.
When personal data is no longer required, we will delete it securely or anonymise it where deletion is not immediately possible.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: obtain confirmation of whether we process your personal data and request a copy of it.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your data in certain circumstances.
- Restriction: request that we limit how we use your data in certain situations.
- Data portability: request a copy of certain data in a structured, commonly used, machine-readable format and ask for it to be transferred where technically feasible.
- Objection: object to processing based on legitimate interests and to direct marketing at any time.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding. Your rights may be subject to exceptions and limitations under applicable law.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
If you withdraw consent, we may no longer be able to provide certain services or communications to you, where consent was necessary for those purposes.
10. Right to complain
If you are concerned about how we handle your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. In the UK, this is the Information Commissioner’s Office (ICO).
11. Data security
GreenNest Poultry Solutions Ltd takes the security of personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures may include:
- access controls and authentication measures;
- secure storage and encrypted communications where appropriate;
- staff confidentiality and training;
- regular review of systems, processes, and security practices;
- physical security measures at relevant premises;
- procedures to identify and respond to data incidents.
While we work to protect personal data, no system can be guaranteed to be completely secure. You should also take appropriate steps to protect your own information.
12. Contact information
If you have any questions about this Privacy Policy or our data handling practices, or if you wish to exercise your rights, please contact:
GreenNest Poultry Solutions Ltd
GreenNest Poultry, Unit 4, Station Road Industrial Estate, Station Road, Great Haddon, Peterborough, Cambridgeshire, PE7 3YF, UK
Email: [email protected]
Phone: +44 1733 846 291
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how GreenNest Poultry Solutions Ltd protects your personal data.